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Use the form below and we will get back to you as soon as possible.
You can easily place an order via our website. We offer the possibility to pay with several different payment methods. Once you send your order, we start processing it immediately.
You will receive an order confirmation by email and later a confirmation that your order has been sent. If you have any questions, you can always contact us via the form on this page and we will get back to you as soon as possible.
We always deliver all products as soon as we can. We have indicative delivery times as follows:
Nordic countries 2-5 working days
Europe 2-7 working days
North America 5-10 working days
Rest of the world 5-15 working days
We supply products all over the world.
Sometimes delivery can be delayed due to reasons beyond our control, such as shipping company lead times. If you have not received your order, you can always contact us and we will do our best to search for your delivery.
Returns and exchanges
Under the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the contract by notifying us within 14 days of receiving the goods. Returned products must be unused with labels still attached and in unbroken packaging. When you return or exchange your products, you pay the shipping costs for your return yourself. As soon as we have received the products, we will, according to your request, send you new products or give you a full refund. You will not be reimbursed for shipping costs. We do not take responsibility for products lost during return shipping.
To return or exchange products
Contact us at support@skatemate.com and tell us your order number, which products you wish to return and the reason why. Then wait for our instructions. If you do not contact us before returning your products, you run the risk of not receiving a refund or being entitled to an exchange.
Complaints
For damaged or faulty goods, or if we have sent the wrong goods, complaints must be made within 14 days. You get a new product or your money back. Contact customer services for more information.
Return procedure:
If you are not satisfied with a product, please contact us by email. Email our
customer service support@skatemate.com for information on your specific return conditions. When exchanging or returning goods, you bear the transport risk and pay the return shipping costs. If we have shipped the wrong item, we will pay the return shipping costs.
We do not deliver items that are not fully franked.
We are responsible for any shipping damage between our warehouse and your delivery point. If you discover any damage when you receive the package, report it at your delivery point. If you only see the damage when you open the package, report it to us by email to support@skatemate.com.
When returning to SkateMate, you are responsible for the transportation risk. Be sure to pack the goods properly, using the original product packaging and a protective transport packaging similar to the one in which the goods were delivered to you. Go to your nearest post office and return your goods. Remember that you pay the shipping costs. SkateMate will not redeem packages that are sent on a prepaid basis.
Returns are sent to:
Pesu Sweden AB
Vävle farm 4
63505 Eskilstuna
Under the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the contract by notifying us within 14 days of receiving the goods. Returned products must be unused with labels still attached and in unbroken packaging. When you return or exchange your products, you pay the shipping costs for your return yourself. As soon as we have received the products, we will, according to your request, send you new products or give you a full refund. You will not be reimbursed for shipping costs. We do not take responsibility for products lost during return shipping.
You can read our full terms and conditions via the link below.
Over the years, Skatemate has continuously refined and improved its original idea of a small, user-friendly skate grinder. This continuous development process has led to Skatemate becoming a global success.
Pesu Sweden AB
Org No: 559461-6855
Email: support@skatemate.com
Here you will find the best skate sharpener you can find! We want to celebrate this by offering YOU a 24% discount until the end of the year. 24/12.
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